Support

Windreach is made by one person. Every message is read and answered, but a reply can take a few days.

Write to

Any language is fine. One problem per message makes it easier to keep track of.

What to put in the message

What happened, and what you were doing just before it.
Whether it happens again when you do the same thing.
Your Windows version, your graphics card and its driver version.
The game's log file (see below). For a crash, this is the most useful thing you can send.
If the problem is in one world, that world's name.
A screenshot or a short clip, if you have one.

Finding the log file

Press Win + R, paste this line and press Enter:

%APPDATA%\Godot\app_userdata\Windreach\logs

Attach godot.log from that folder. It covers the most recent time the game ran. Older runs are kept next to it with the date in their names, so if the problem happened earlier, send the one with that date.

Common problems

The game will not start, or crashes as it loads

Update your graphics driver from NVIDIA, AMD or Intel directly. An old driver is the most common cause. Windreach needs a graphics card that supports Vulkan.
In Steam, right-click Windreach → Properties → Installed Files → Verify integrity of game files.
If it still fails, write in with the log file.

Low frame rate

Open Settings → Graphics and choose a lower preset. The same tab has Run performance test, which measures the game on your machine. Its result is worth including if you write in about performance.

Saves and Steam Cloud

Your worlds are saved on your PC and, when Steam Cloud is on for Windreach, kept in Steam Cloud too, so they follow you to another computer. Steam Cloud can be switched on or off in Steam under Windreach → Properties → General.

Controllers

Windreach can be played start to finish on a gamepad. If the game keeps switching between keyboard and controller prompts, pin the one you use in Settings → Controls.

Refunds

Refunds go through Steam, not through us, under Steam's own refund policy. Request one at help.steampowered.com.

Your personal data

Requests about your personal data, such as a copy of it or deleting it, go to the same address. The privacy policy says what little the game and this site handle.